FAQ

To place an order on Movie.it, explore the Living Archive and select the product you wish to purchase. Add it to your cart, then click the cart icon at the top right to proceed to checkout. Complete your purchase by following the instructions and entering the required shipping and payment information.

Once an order has been confirmed, it cannot be modified. However, you can cancel it by promptly contacting our customer service team (servizio.clienti@movie.it) before the order is processed. We recommend acting quickly to avoid the order entering the production phase.

After completing your purchase, you’ll receive an order confirmation email. When your print enters production, we’ll send you an update email with all the details.

As soon as your order is ready and handed over to the courier, you’ll receive an email with a tracking link so you can follow the shipment in real time until delivery.

Every ordered image goes through a professional digital restoration process. The version displayed online is a preliminary file. The final print is carefully restored to achieve greater clarity, balance and fidelity to the artwork.

Digital restoration preserves the authenticity of the artwork while improving its visual quality. Many posters or archive images show signs of aging: we carefully remove these marks while preserving the tones, paper texture and character of the original work.

Yes! If you’re looking for a specific film poster that you can’t find on the website, contact us. In many cases, we can recover the original image or create a print on request, in full respect of copyright regulations.

If you entered incorrect details such as your address, email, or phone number, contact our customer service as soon as possible. We’ll do our best to update your information before your order is processed. However, if the incorrect details affect delivery and the order has already been processed, any additional costs incurred will be charged to the customer.

An “original movie poster” generally means a poster printed at the time for the film's theatrical release. It is therefore not the artist's original painted artwork, but one of the printed copies produced from the final poster design.

The value mainly depends on the rarity and the importance of the film. Compared to the tens of millions of posters that have been printed to promote movies, only a small percentage of them have significant value.

Vintage theatrical posters were generally printed on paper and with techniques designed primarily for promotion and display. Even when well preserved, they may inevitably show signs of age. Movie.it prints, by contrast, are individually produced from digitally restored files using selected materials and modern high-resolution printing technology. The collectible value of a vintage original and the quality of a new restored print are therefore two different things.

A virtually infinite range of choices, considering that we only sell on request and can therefore also customise the dimensions or the medium. Hundreds of thousands of possible combinations of works, formats and media.

An archive that allows you to quickly find the desired image among tens of thousands of works.

It's for multiple reasons: all images are of low resolution, and most importantly, the final restoration work is only done once an order is made.

No, except when Ready & Reduced, each print is made exclusively upon request. This means it is restored and printed only at the time of order, offering the possibility of customization.

Ready & Reduced items are the only products in our range that are not made to order. They are printed in advance in limited quantities and are therefore already available for shipping. We chose this approach for popular titles already widely available online, and to serve customers who want to save without sacrificing quality or who simply can't wait.

The digital restoration is performed manually by our specialized technicians, who work on every detail using professional digital tools to ensure maximum fidelity and quality.

Every restored poster is printed in high resolution (HD) on selected materials, with sharp colors, realistic textures, and accurate details. The result is more faithful to the original artwork than even the poster's first print run.

We accept credit and debit card payments, including Visa, MasterCard, and American Express. We also accept PayPal. All payments are secure and protected.

No.

Yes, you can request an invoice during checkout. In the “Billing Information” section, simply tick the box “I request an invoice”: this will automatically display the field where you can enter your Tax Code (required to issue the document).

Once the order is completed, the invoice will be emailed to the address provided at checkout.

If your order arrives damaged, contact us immediately by emailing servizio.clienti@movie.it, attaching photos of the damaged product and your order number. We’ll assess the situation and provide instructions for a replacement or refund.

If you haven’t received your order within the expected timeframe, check your confirmation email for tracking information. If the issue persists, contact us at servizio.clienti@movie.it with your order number and we’ll follow up with the courier.

If you receive a product that’s different from the one you ordered, please contact our customer service team immediately and provide your order number along with a brief description of the issue. We’ll take care of the mistake as quickly as possible by sending the correct product or arranging a return.

To return a product, send a request to info@movie.it within 14 days from the delivery date. We’ll provide all necessary instructions.Please note that the product must be returned in the same condition in which it was received.

For any order related issue, you can write to servizio.clienti@movie.it. Our customer support team will be happy to help you.

Delivery times are 10-12 business days from the date of order confirmation.

Each print is carefully protected in a rigid tube or reinforced cardboard packaging, depending on the material. We use strong, eco-friendly materials to ensure your print arrives in perfect condition.

You’ll receive all tracking information via email as soon as your order has been shipped.

You can request usage rights directly from the image page: below the “Add to Cart” button you’ll find a link to submit your request. Alternatively, you can contact us at info@movie.it.

No. Purchasing a print does not transfer any reproduction or usage rights to the image. Uses requiring specific authorization are subject to a separate licence.

A licence may be required when an image is reproduced or used in books, magazines, websites, advertising, packaging, audiovisual productions or other editorial and commercial projects. Contact us if you are unsure whether your intended use requires authorization.

Using an image without the necessary authorization, where such authorization is required, may constitute copyright infringement.

You can save up to 30% by adding multiple items to the same order. Only the first item, or the one with the highest price, will be charged at full price, while the following items will automatically receive a discount visible in your cart.

Yes, the discount is automatically calculated by the system when you add more than one product. There is no need to enter any promotional code: you will see the updated price directly in your cart.

In the cart summary, before checkout, you will find the details of all applied discounts.

Partially. You can combine the automatic cart discount with one additional code only, choosing between: a partner code or a promotional coupon provided by us.

The two codes cannot be combined with each other, but both can be applied together with the cart discount.